Return, Refund, Shipping & Delivery Policy

Effective Date: 13 August 2025

This document (“Policy”) governs returns, refunds, delivery methods, shipping timelines, and related responsibilities for purchases and services provided by
Incorva Corporate Ventures LLP (hereinafter “Company”, “we”, “our”, or “us”) through our website
incorv.com or via direct agreements. By purchasing products or services from us you agree to the terms in this Policy.

1. Scope

This Policy applies to the following categories of offerings:

• Physical Products: Branded merchandise, packaged devices, hardware or any tangible items we sell or supply.
• Digital Products: Downloadable software, software licenses, templates, eBooks, digital assets, and access credentials.
• Custom Services: Software development, website/mobile app development, AI/ML services, cloud integrations, consulting, subscriptions, maintenance and other professional services.

2. Return Policy

2.1 Physical Products — Eligibility & Conditions

Returns for physical products are accepted subject to the following conditions and procedures:

• Return window: 7 (seven) calendar days from the date of delivery as shown on the courier proof or tracking record.
• Items must be returned in original, unused condition with all original packaging, accessories, manuals, and the original invoice/receipt.
• Items showing signs of physical damage, misuse, modification, or cosmetic wear caused after delivery will not be accepted.
• Customized items (made to order, personalized, or branded to client specifications) are non-returnable unless defective.
• Before returning any item, customers must contact us at info@incorv.com to obtain a Return Authorization Number (RAN). Shipments returned without an RAN may be delayed or refused.

2.2 Non-Returnable Physical Items

• Items explicitly marked Final Sale, Non-Returnable, or similar at time of purchase.
• Open consumables or single-use items that cannot be returned for hygiene or security reasons.
• Third-party products sold “as-is” where the third-party supplier’s return policy applies.

2.3 Digital Products

Digital products are typically non-returnable for the reasons below; however, we provide support and remedial measures where reasonable:

• All downloads, license activations, SaaS access, and digital deliveries are final once the product has been accessed, downloaded, installed, or activated.
• If you face genuine technical issues that prevent use of the digital product, contact us within 48 hours of purchase at info@incorv.com. We will attempt to resolve the issue promptly and may, at our discretion, provide a replacement, credit, or refund if the issue cannot be resolved.
• Any refund or credit for digital products is subject to verification and fraud-prevention checks.

2.4 Custom & Professional Services

Custom development, consultancy, and professional services are delivered under a Statement of Work (SOW) or project agreement. These services have special rules:

• Work performed after project commencement is non-returnable. Refunds are not available for work that has already been executed, except where expressly provided in the contract.
• Prior to commencement, if a project has not started and no substantial work has been performed, the client may cancel and request a refund of unused funds in accordance with the project agreement.
• Disputes about deliverables should be raised immediately. We provide a mutually agreed revision process (defined in the SOW) to address defects or scope concerns.

3. Refund Policy

Refunds, where permitted under this Policy or a contract, will be subject to the following terms:

• Refund processing timeline: refunds will be processed within 7–14 business days from the date we confirm eligibility and receive returned goods (if applicable).
• Refund method: refunds will be issued to the original payment method used during purchase unless otherwise mutually agreed.
• Non-refundable charges: original payment gateway fees, transaction fees, and any third-party charges incurred during purchase are typically non-refundable unless required by law or agreed otherwise.
• Partial refunds: if returned items are not in original condition or items are missing accessories, a partial refund may be applied after inspection.
• For services, refund eligibility will be assessed on a case-by-case basis in accordance with the agreed contract or SOW.

4. Delivery Method & Fulfillment Details

4.1 Physical Product Fulfillment

We use reputable logistics partners (couriers and postal services) to deliver physical goods. Fulfillment activities include order processing, packaging, dispatch, and tracking.

• Dispatch confirmation: you will receive an email or SMS containing tracking details once your order has been dispatched.
• Delivery attempts: couriers typically make multiple delivery attempts. If the address is incorrect or delivery fails, returned shipments may be subject to a return shipping fee.
• Address changes: requests to change shipping address after dispatch may incur additional charges and are subject to courier approval.

4.2 Digital Product Delivery

• Delivery methods include secure download links, emailed license keys, SaaS account provisioning, or access credentials shared via secure channels.
• Delivery confirmation: the customer will be notified by email upon successful provisioning or delivery of the digital product.
• If you do not receive delivery within the stated timeline, please check spam/junk folders and contact info@incorv.com.

4.3 Delivery of Custom Services & Projects

Custom services are delivered according to the delivery mechanism defined in the project contract or SOW. Typical delivery channels include:

• Project management portals (e.g., Asana, Jira, Trello)
• Secure file transfer (SFTP/FTPS)
• Cloud storage links (Google Drive, Dropbox, OneDrive)
• Deployment to client cloud or on-premise environments

The delivery format, sign-off process, acceptance criteria, and handover documentation will be listed in the SOW and must be accepted by both parties.

5. Shipping & Delivery Timelines

5.1 Domestic (India) Shipping

• Standard Delivery: typically 3–7 business days from dispatch, depending on destination and courier.
• Express Delivery: where offered, typically 1–3 business days (additional fees may apply).
• Transit times may vary due to peak seasons, public holidays, and courier network constraints.

5.2 International Shipping

• Standard International: typically 7–15 business days from dispatch depending on destination, customs processing, and local delivery networks.
• Import duties, taxes and customs clearance are the responsibility of the recipient unless otherwise stated in the sales agreement.

5.3 Digital Deliveries

• Digital deliveries are usually immediate or within 24 hours of payment confirmation.
• In the event of technical delays or required manual processing, delivery will be completed within 48 hours.

5.4 Custom Service Delivery

• Delivery schedule for custom projects is defined in the SOW and depends on project complexity, resource availability, and client responsiveness.
• Typical milestones / timelines (for guidance only):
1. Project kickoff: within 3–7 business days after contract signing and initial payment.
2. Discovery & requirements: 1–4 weeks depending on scope.
3. MVP / prototype delivery: 2–8 weeks depending on complexity.
4. Full product delivery: 1–6+ months depending on scope and integrations.
• Any client-caused delays (e.g., delayed approvals, incomplete assets) will extend the delivery timeline accordingly and are not the responsibility of the Company.

6. Damaged, Lost, or Incorrect Shipments

We take care to package and ship products safely. If you experience an issue with the shipment, follow these steps so we can assist quickly:

• Inspect shipment on arrival and retain all packaging materials.
• Report damaged, incomplete, or incorrect deliveries by emailing info@incorv.com within 48 hours of delivery. Include photos of the item, packaging, and courier label when possible.
• For lost shipments, we will initiate an investigation with the courier once a claim is raised. Replacement or refund decisions will be made after courier verification and tracking reconciliation.
• Claims for courier damage may require that you keep the product and packaging for inspection by the courier or claims team.

7. Returns Shipping & Costs

• If return is due to our error (defective item, wrong item shipped), we will cover reasonable return shipping costs and provide pre-paid return labels where possible.
• If return is for buyer’s remorse or change of mind, the buyer is responsible for return shipping costs unless otherwise agreed.
• Original shipping charges may not be refundable unless required by law or agreed in the sales terms.

8. Warranty, Repairs & Replacements

Warranties for physical goods or hardware are subject to manufacturer warranty terms where applicable. Our responsibilities are:

• We will assist with warranty claims and coordinate repairs or replacements in accordance with manufacturer guidelines.
• For items directly sold by the Company with a Company-backed warranty, the warranty duration and coverage will be specified on the product page or invoice.
• Warranty does not cover damage due to mishandling, unauthorized repair, alteration, or normal wear and tear.

9. Customer Responsibilities & Requirements

• Provide accurate and complete shipping information at the time of purchase. We are not liable for mis-deliveries caused by incorrect addresses provided by the customer.
• Retain proof of purchase and relevant order documents for return or warranty claims.
• Follow packaging instructions for returns to prevent additional damage during transit.
• Respond to our requests for additional information promptly to facilitate investigations or claim processing.

10. Exceptions & Special Circumstances

Certain orders, promotions, or third-party supplied goods may have separate return, refund or delivery terms. These terms will be stated at the time of purchase and will override this Policy where applicable.

11. Disputes & Chargebacks

If you have a dispute regarding an order or payment, please contact us first at info@incorv.com. Initiating a chargeback with your bank or payment provider without first contacting us may delay resolution and could be treated as a breach of contract. We reserve the right to contest chargebacks and recover amounts through legal means if appropriate.

12. Changes to This Policy

We may update or modify this Policy from time to time to reflect changes in our business, legal requirements, or operational practices. Any changes will be posted on this page with an updated Effective Date. Continued use of our services after publication of changes constitutes acceptance of the revised Policy.

13. Contact Information

For returns, refunds, delivery inquiries, warranty claims, or any questions about this Policy, please contact:

Incorva Corporate Ventures LLP
HABRA-1, North 24 Parganas,
Habra, West Bengal, India – 743263
Email: info@incorv.com

Website: https://incorv.com

info@incorv.com is monitored for timely responses.